Privacy Policy
Last updated: 02 November, 2025
1. Introduction
ConchCapital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our investment management platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Email address, username, password, and profile information
- Financial Information: Transaction history, account balances, and portfolio data
- Usage Data: Information about how you interact with the platform
- Technical Data: IP address, browser type, device information, and access logs
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage your accounts
- Send you important updates and notifications
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations and enforce our terms
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt-out of certain communications
- Export your data in a portable format
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.
8. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information in accordance with our data retention policies.
9. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the platform's support channels.